Terms of Service

1. About Present Moment and Contact

Present Moment is operated by an independent founder under the Present Moment name. It provides an automated digital product and does not provide individualized human services.

For product support, privacy requests, or legal notices, contact support.presentmoment@gmail.com. We aim to acknowledge support requests within two business days.

2. Acceptance, Eligibility, and Availability

By creating an account, submitting answers, generating a report, making a purchase, or otherwise using Present Moment, you agree to these Terms, the Privacy Policy, the Refund and Cancellation Policy, and notices shown during checkout.

You must be at least 18 years old and legally able to enter into these Terms. You may not use Present Moment where doing so would violate applicable law.

Availability, payment methods, currencies, and product features may vary by location. We may restrict access where necessary for legal, safety, payment, privacy, fraud-prevention, or operational reasons.

3. What the Product Provides

Present Moment is an automated, self-guided digital reflection product. It uses questionnaire responses and interpersonal pattern data to generate scores, comparisons, and AI-assisted reports delivered through the website.

Present Moment is intended for personal reflection and educational use. It does not provide healthcare, emergency support, or individualized professional services.

Using or paying for Present Moment does not create a professional-services, fiduciary, advisory, agency, partnership, or similar relationship.

4. AI-Assisted Content

Present Moment may use third-party AI providers to generate, summarize, or structure reports. Selected questionnaire responses, scenario context, calculated profile information, and report content may be processed for that purpose.

AI-assisted reports are probabilistic and may be inaccurate, incomplete, biased, or unsuitable for a particular situation. They describe possible patterns in self-reported responses and do not establish facts about a person's health, motives, or fixed traits.

Do not rely on a report as the sole basis for important medical, mental-health, safety, legal, financial, professional, or relationship decisions.

5. Your Content and Permission to Process It

You retain ownership of questionnaire responses and other original content you submit.

You grant Present Moment a limited, non-exclusive, worldwide, royalty-free license to host, store, reproduce, and process that content only as reasonably necessary to provide, secure, troubleshoot, and support the service, comply with law, and respond to your requests. This permission lasts while the content is needed for those purposes and ends when the content is deleted, subject to reasonable backup, security, fraud-prevention, accounting, and legal-retention periods.

Present Moment does not use identifiable questionnaire responses or generated reports to train its own AI models. We may use product telemetry and genuinely de-identified or aggregated information to understand reliability and improve the product, provided it is not reasonably linked back to you.

6. Intellectual Property

Present Moment and its licensors retain their rights in the website, software, interface, brand assets, original questionnaire presentation, scoring implementation, prompts, workflows, report templates, and documentation. You receive a limited, revocable, non-transferable right to use the product for personal, non-commercial purposes.

You may download or retain reports made available to you for personal use. You may not copy, resell, scrape, reverse engineer, or commercially exploit the product or its protected components except where applicable law permits.

7. Payments, Merchant of Record, and Credits

Paid plans are one-time purchases, not recurring subscriptions, unless a checkout page expressly states otherwise before payment. Current paid credit packs expire 30 days after purchase, as disclosed on the pricing and checkout pages.

The authorized Merchant of Record and payment provider displayed at checkout processes the transaction, applicable taxes, receipts, and certain refund or chargeback matters under its buyer terms. Present Moment remains responsible for product delivery and product support.

A paid credit should be consumed only when the requested paid feature is successfully delivered. If a technical problem prevents or unreasonably delays delivery, the available remedy may include retrying delivery, restoring the credit, providing a replacement, or issuing a refund as described in the Refund and Cancellation Policy.

8. Product Support and Delivery Issues

For access, report-generation, or delivery problems, email support.presentmoment@gmail.com with the account email, approximate time, and order or report ID if available. We aim to acknowledge requests within two business days.

Resolution time depends on the issue, payment-provider records, identity verification, and information reasonably needed to investigate. This response target is not a guarantee that every issue will be resolved within two business days.

9. Acceptable Use

• Do not use Present Moment for unlawful, fraudulent, abusive, deceptive, harassing, or harmful activity.
• Do not submit another person's sensitive information without authority or use a report to diagnose, profile, discriminate against, or make consequential decisions about another person.
• Do not interfere with security, probe the service, automate abusive requests, bypass access controls, or resell access or reports.

10. Privacy and Account Requests

The Privacy Policy explains the information we process, why we process it, the service providers involved, retention, and available privacy choices.

You may request access, correction, or deletion by emailing support.presentmoment@gmail.com. We aim to acknowledge the request within two business days and complete verified requests within 30 days where reasonably practicable, subject to applicable law and legitimate retention requirements.

11. Service Changes, Disclaimers, and Liability

We may update, suspend, or discontinue features, vendors, pricing, or availability. Where a change materially affects a paid purchase that has not been delivered, we will provide an appropriate remedy consistent with the Refund and Cancellation Policy and applicable law.

Except for express delivery and refund commitments in these Terms, the service is provided on an “as available” basis. To the extent permitted by law, Present Moment disclaims implied warranties and is not responsible for indirect, incidental, special, consequential, or similar losses, including reliance on an AI-assisted report or a particular relationship outcome.

To the extent permitted by law, Present Moment's aggregate liability relating to a paid product will not exceed the amount paid for the product giving rise to the claim. Nothing in these Terms excludes rights or liability that applicable law does not allow us to exclude.

12. Changes to These Terms

We may update these Terms to reflect material product, vendor, legal, or operational changes. The current version and effective date will be published on this page. Where reasonably required, we will provide additional notice before a material change takes effect.

Questions about these Terms may be sent to support.presentmoment@gmail.com.